Dr. Michela Henke-Cilenti
Vibrantly sharing the science and know-how of psychology of leading, selling, recommending, and enriching the team and guest experience
Communicating & Build Trust
"People trust you when they believe they are interacting with the real you, when they have faith in your judgment and competence, and when they feel that you care about them."
Everything starts and finishes with trust- from gaining permission to recommend, sharing a vision or closing a sale. Team members and guests alike need to know that you genuinely care. You know you do, but how can you convey that?
Trust stands as one of the paramount assets for any leader. Yet, cultivating trust necessitates a shift in perspective on what being a leader is.
The conventional narrative revolves around the leader them self: their vision, strategy, decision-making prowess, and ability to inspire. However, true leadership transcends self-focus to more self awareness. It entails empowering others through one's presence and ensuring that it comes from within and create the organizational conditions for people to realize and blow the 'cap' off their capacity and find their strengths.
Individuals may not always recognize the impact of the information they convey, particularly when it involves misinformation, on their own credibility. Using strategic communication, which incorporates all we know about effective communication, leaders and influencers, sales teams can easily build a trust reservoir and turn what they say and do into productive trust building behaviors. Read more here about finding the leadership sweet spot to building trust.
Depending on whether it be a trust challenge within the group or culture or in a particular individual would determine the course of action- of either a workshop, seminar or coaching. The foundation of the work I do, just ping a note for more information and let's talk.