michela henke cilenti
Own That Customer Relationship
This article takes a deeper dive into connecting with customers. Historically, customer relationship management (CRM) was used to...
Dr. Michela Henke-Cilenti
Vibrantly sharing the science and know-how of psychology of selling, recommending, and enriching the hospitality guest experience. Instantly doubling up-selling in the process
the MAKING IT MAKE SENSE blog
Mere observations around what makes us tick and the bizarre paradoxes and ironies of working with human beings. Have a read, and let me know your thoughts and of course how I can help you be and get where you like to be - fast.
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