the MAKING IT MAKE SENSE blog

Mere observations around what makes us tick and the bizarre paradoxes and ironies of working with human beings. Have a read, and let me know your thoughts and of course how I can help you be and get where you like to be - fast.

Restart: Close the Earning Gap with Intelligent Recommending

michela henke cilenti

Jun 9, 2020
3 min

Restart: Close the Earning Gap with Intelligent Recommending

Maximizing revenue per client visit has become paramount for many reasons! How can your teams’ true purpose be balanced with their earnings?

michela henke cilenti

Jun 4, 2020
4 min

Restart: Rebuilding Client Trust

COVID will continue to have a huge impact on how we interact with our clients. Use the DISC behavioral profiles to rebuild trust and caring.

Dr. Michela Henke-Cilenti

May 21, 2020
4 min

The Psychology of Recommending Homecare

I HAVE SPENT MY CAREER HELPING TEAMS become personally accountable for their psychology when recommending products, homecare or add-ons to c

Connect on Social. Pick the Way That Suits You Best

Dr. Michela Henke-Cilenti

Vibrantly sharing the science and know-how of psychology of selling, recommending, and enriching the guest experience. Instantly doubling up-selling in the process

the MAKING IT MAKE SENSE blog

Restart: Close the Earning Gap with Intelligent Recommending

Restart: Rebuilding Client Trust

The Psychology of Recommending Homecare

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