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Dr. Michela Henke-Cilenti
Vibrantly sharing the science and know-how of psychology of selling, recommending, and enriching the hospitality guest experience. Instantly doubling up-selling in the process
Wildly enthusiastic, empathetical perspective taker. Distinct knowledge on the sticky bits of human interaction - she speaks with authority but in a relatable, digestible format. Hard to fall asleep in this session
POPULAR TOPICS
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The Great Reset - Getting The Team to Sell After Covid
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The Psychology of Recommending- Make it Make Sense
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Grow Retail, Up-selling & Home Care by 25%
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Change Leadership - The Change Leader in You
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Resilience- Building up your Natural Strength and Recovery
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Using Social Psychology to Make the Sales Process Work for YOUR Team
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Up-Selling to Maximize the Client Experience
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Intercultural & Generational Communication to Build an Agile, Creative Team
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DISC and Building Exceptional Team Dynamics
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Communicating Trust Using Strategic Behavioral Mimicry
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Trust & Negotiation- Bake Bigger Pies for your Clients!
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Top Ten Ways to FAIL your Start-up!