Dr. Michela Henke-Cilenti
Vibrantly sharing the science and know-how of psychology of leading, selling, recommending, and enriching the team and guest experience
Monthly Virtual Up-skilling Sales & Engagement Training Program
Upskilling Virtual Workshops
Soft skills and sales skills are commonly defined as non-technical skills that enable someone to interact effectively and harmoniously with others influencing attitudes, behaviors and ultimately the guest experience.
A key difference among today’s large-scale skill shift is a concern and priority to invest in our teams and keep integrating retail and recommending into what we do.
Success isn’t as simple as popping on a training video. Instead, to change employees’ sales processes and behaviors—we must engage our learners, in live interactive sessions and that's exactly what we do, once a month.
Each session builds on top of the next laying the foundation in emotional intelligence, and then move on to timeless, practical sales skills. Each month comes with a certificate of completion and a big boost in confidence and revenues.
