Team Need a Boost to
Up-sell & Recommend Again? 

OUR TOP SELLING PROGRAMS

Through On-site Programs, Virtual Trainings, and Keynote Speaking Engagements, We Deliver Informative Lessons on Sales Psychology and Best Practices in Order to Boost Guest Engagement, Team Satisfaction & Revenues.

Resetting After Covid  -  Getting the Team to SELL Again Virtual Workshop 60mins

Top Selling Session

Resetting After Covid - Getting the Team to SELL Again Virtual Workshop 60mins

98% of attendees see at least a 15% increase in their recommending retail revenues, by the end of the first week after the training. That easy, team just need a reset to reincorporate the art and science of recommending.

Enrich the Guest Experience  -  Using Your Emotional Intelligence to Build Retail Strategies

Top Selling Session

Enrich the Guest Experience - Using Your Emotional Intelligence to Build Retail Strategies

A unique intensive workshop that expands and explains what really drives behavior, motivation and how to always work in your strengths. Conducted in-person over 3-6 hours, the session is team-centered and focusses on their wellbeing and creating solutions together to 'real' felt challenges.

Dr. Michela Henke Cilenti Sales Training at The Four Seasons

Specializations & Industries 

  • The hospitality industry​

  • Spas, salons, and related operators in the service industry

  • Athletic and fitness clubs and related membership organizations 

  • Gaming and entertainment industry 

  • Sales teams across industry 

What We Do

 

We are a ultra luxury hospitality and customer service industry consultancy that strategically adapts and responds to the needs of both small and Fortune 500 companies alike, to increase revenues, guest engagement and build intrinsic (generated and motivated from the inside of a person) selling skills.

 

 We love the work we do and our clients tell us that we are the missing piece that taps into the collective brilliance of  talented leaders and team. 

 

Our clients appreciate that we ‘get it’ quickly, that we take the time to understand exactly what they want, adjusting our work to fit their needs, in their way.  

 

These timely consults and trainings not only produce organic, aggressive retail and revenue growth, but most importantly exceptional service which is the first indicator of behavioral change. 

 

 We truly understand how to drive change that sticks and reduce barriers to non-selling, unproductive habits.

Featured Clients

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