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 Exceptional Customer Service Experiences 

Upskilling- 60 Mins Monthly Virtual Workshop
Upskilling- 60 Mins Monthly Virtual Workshop

98% of attendees see at least a 25% increase in their retail revenue, by the end of the first week

The Emotionally Intelligent Leader
The Emotionally Intelligent Leader

A unique intensive workshop that expands and explains what really drives your behaviors, your motivation and how to work in your strengths

Organizational Culture
Organizational Culture

Redesign and create a strategically relevant culture that will enhance your organization’s performance over the long haul

Leadership Development
Leadership Development

Inspires and creates fundamental, behavioral change strategies that tap into your change leaders' natural strengths

Ultra-Luxury Customer Service Consulting, Training, eLearning & Transformation? 

 

We are a bespoke consultancy that strategically adapts and responds to the needs of both small and Fortune 500 companies alike, to increase revenues, guest engagement and build intrinsic (generated and motivated from the inside of a person) selling skills.

 

 We love the work we do and our clients tell us that we are the missing piece that  taps into the collective brilliance of your talented leaders and team. 

 

Our clients appreciate that we ‘get it’ quickly, that we take the time to understand exactly what they want, adjusting our work to fit their customer service and leadership needs, and that we deliver high quality work every time.

 

These timely interventions and trainings not only produce organic, aggressive retail and revenue growth, but most importantly exceptional service  which is the first indicator of behavioral change. 

 

 We truly understand how to drive change that sticks and reduce barriers to non-selling, unproductive habits. 

Industries of Particular Focus & Interest 

  • The Hospitality Industry​

  • Spas, Salons, and related operators in the Service Industry

  • Athletic and Fitness clubs and related membership organizations 

  • Gaming and Entertainment Industry 

  • Sales Teams across industry 

Featured Clients

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