Dr. Michela Henke-Cilenti | Keynote Motivational Sales Accelerator Speaker

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Dr. Michela Henke-Cilenti

Motivational Sales Accelerator Keynote Speaker - Removing the Barriers for Non-Sellers to Sell, Recommend & Upsell

Vibrantly sharing the science and know-how psychology of influencing, leading, selling, recommending, and enriching the team and guest experience

"Great teams don’t just happen—
They grow, collaborate, & achieve more together"

Solutions to Support You & The Team

A smiling portrait of Michela Henke Cilenti, leadership coach

Dr. Michela

Dr. Michela Henke-Cilenti | StarCoach

"Managers are stretched thin, trying to do more work with fewer, greener people while also trying to learn themselves how to engage, connect and lead their people"

Our transformational workshops are designed to strengthen the skills that matter most to their growth and the strategic alignment to your business.

Which areas need Accelerating for growth and success?

Recommending, Teamwork or Leadership?

Recommending & Upselling

Working Together as a Team

Build Change & Leader Capability

Specializations

Leadership & Value Creation
Emerging Leaders in Hospitality Coaching
Suggestive Selling & Recommending Retail
Psychology of Buying Retail & Homecare
Trust Building and Culture of Customer Service
EX & Team Engagement
Intercultural Communication
Organizational Change & Development

Any Industry who has to sell or recommend
The Service and Hospitality Industry
Spas, Salons, and related operations in the Service Industry
Athletic and Fitness clubs and Related Membership Organizations
Gaming and Entertainment Industry
Pet Boarding & Training
Finance Industry

Featured Clients

To play, press and hold the enter key. To stop, release the enter key.

marriott bonvoy

Edition

The Four Seasons

islamoradalogo

Hilton

emery

ritz carlton

davidsonlogo

webster university

kennelwood pet resorts

dancing bear

Buckingham Strategic Wealth

comfort zone

The St Regis

marriott bonvoy

Edition

The Four Seasons

islamoradalogo

Hilton

emery

ritz carlton

davidsonlogo

webster university

kennelwood pet resorts

dancing bear

Buckingham Strategic Wealth

comfort zone

The St Regis

Follow me @drmichelahc where I post about dilemmas and quirkies as we endeavor to build value, grow trust and purpose

🚀 Are you ready to elevate your customer service game? Join Dr. Michela Henke-Cilenti as she reveals the secrets to breaking down barriers in customer service teams! Learn how effective training can transform client interactions and create memorable, engaging experiences through effective training and development. Uncertainty and change are here but still a key advantage is exceptional human skills to grow and retain team and clients.

Don't miss out! Link in bio to discover more!

#CustomerService #ClientExperience #Training #BusinessGrowth #Leadership #CustomerSatisfaction #TeamDevelopment #MichelaHenkeCilenti #ClientCare #ServiceExcellence

🚀 Are you ready to elevate your customer service game? Join Dr. Michela Henke-Cilenti as she reveals the secrets to breaking down barriers in customer service teams! Learn how effective training can transform client interactions and create memorable, engaging experiences through effective training and development. Uncertainty and change are here but still a key advantage is exceptional human skills to grow and retain team and clients.

Don't miss out! Link in bio to discover more!

#CustomerService #ClientExperience #Training #BusinessGrowth #Leadership #CustomerSatisfaction #TeamDevelopment #MichelaHenkeCilenti #ClientCare #ServiceExcellence

Happy May Day!
Maypole dancing isn’t just a tradition—it’s a live, moving lesson in trust, timing, and working together toward a beautiful shared goal.

Some people love dancing, others hate it—but once everyone gets moving, there’s laughter, shared focus, and a sense of achievement. It’s a fun, safe way to practice stepping into discomfort as a group.

#MayDay #Teamwork #Community #Collaboration #Growth

Happy May Day!
Maypole dancing isn’t just a tradition—it’s a live, moving lesson in trust, timing, and working together toward a beautiful shared goal.

Some people love dancing, others hate it—but once everyone gets moving, there’s laughter, shared focus, and a sense of achievement. It’s a fun, safe way to practice stepping into discomfort as a group.

#MayDay #Teamwork #Community #Collaboration #Growth

Tools change. People skills endure.
94% of employees are worried that future generations won't have the human capabilities—like communication, adaptability, and leadership—that are crucial for long-term success.

Is your organization prioritizing both?

Link in bio for full insights.

#TeamWork #Collaboration #Leadership #Success #BusinessTips #EnhanceExperience #MichelaHenkeCilenti #GuestExperience

Tools change. People skills endure.
94% of employees are worried that future generations won't have the human capabilities—like communication, adaptability, and leadership—that are crucial for long-term success.

Is your organization prioritizing both?

Link in bio for full insights.

#TeamWork #Collaboration #Leadership #Success #BusinessTips #EnhanceExperience #MichelaHenkeCilenti #GuestExperience

Transform your team's potential with a FREE Chat on Zoom! Let's uncover the forces holding you back and ignite positive change. Link in Bio! #LeadershipDevelopment #TeamSuccess #FreeConsultation

Transform your team's potential with a FREE Chat on Zoom! Let's uncover the forces holding you back and ignite positive change. Link in Bio! #LeadershipDevelopment #TeamSuccess #FreeConsultation

��🌟 Customer Satisfaction Starts with Your Team! 🌟 Did you know that organizations with aligned teams see higher customer satisfaction? Discover how we can help your team excel on our website! Link in bio. 💪✨ #Teamwork #CustomerSatisfaction #BusinessGrowth #SuccessTips #EmployeeEngagement #Leadership #WorkplaceWellbeing #TeamAlignment

🌟 Customer Satisfaction Starts with Your Team! 🌟 Did you know that organizations with aligned teams see higher customer satisfaction? Discover how we can help your team excel on our website! Link in bio. 💪✨ #Teamwork #CustomerSatisfaction #BusinessGrowth #SuccessTips #EmployeeEngagement #Leadership #WorkplaceWellbeing #TeamAlignment

Across my client base, #leaders are navigating the pressure to lead meaningful #transformation in response to today’s shifting economic and political landscape. I partner with them to cultivate the #emotionalintelligence, #strategic clarity, and resilience needed to guide teams and organizations through change with confidence and authenticity. If you're facing similar challenges, I'm here to help. Have a read of my lastest thoughts and tecniques to activiate #resilience https://wix.to/cjOfDZt
#newblogpost #leadership #salestraining #executivecoaching

Across my client base, #leaders are navigating the pressure to lead meaningful #transformation in response to today’s shifting economic and political landscape. I partner with them to cultivate the #emotionalintelligence, #strategic clarity, and resilience needed to guide teams and organizations through change with confidence and authenticity. If you're facing similar challenges, I'm here to help. Have a read of my lastest thoughts and tecniques to activiate #resilience https://wix.to/cjOfDZt
#newblogpost #leadership #salestraining #executivecoaching

#leadershipcoach #leadership #leadershipdevelopment #leadershipcoaching #leadershipskills #leadershiptraining #executivecoaching #lifecoach #leadershipgoals #leadershipmatters #growthmindset #motivation #mindsetcoach #lifecoaching #mindset #leadershipmindset #success #business #coach #professionaldevelopment

#leadershipcoach #leadership #leadershipdevelopment #leadershipcoaching #leadershipskills #leadershiptraining #executivecoaching #lifecoach #leadershipgoals #leadershipmatters #growthmindset #motivation #mindsetcoach #lifecoaching #mindset #leadershipmindset #success #business #coach #professionaldevelopment

@babor
@eminence
@yonka
@farmfresh
@elemis
@circadia
@nellydevuyst
@vitalbody
@blueshift
#salestraining #ispa2025 #ispadoyou #skincare #spamanager #confidence

@babor
@eminence
@yonka
@farmfresh
@elemis
@circadia
@nellydevuyst
@vitalbody
@blueshift
#salestraining #ispa2025 #ispadoyou #skincare #spamanager #confidence

Ready to elevate your leadership skills? Join our workshops tailored specifically for the hospitality sector and unlock the softer, relationship side of management and leadership. Isolate and reframe the external and internal barriers that are getting in the way of personal and organizational growth. Link in bio to learn more! #LeadershipTraining #HospitalitySuccess #GrowWithUs #TeamDevelopment #EmpowerYourLeadership #LeadershipJourney #PerformanceExcellence #SuccessMindset #WorkshopGoals #TransformYourTeam

Ready to elevate your leadership skills? Join our workshops tailored specifically for the hospitality sector and unlock the softer, relationship side of management and leadership. Isolate and reframe the external and internal barriers that are getting in the way of personal and organizational growth. Link in bio to learn more! #LeadershipTraining #HospitalitySuccess #GrowWithUs #TeamDevelopment #EmpowerYourLeadership #LeadershipJourney #PerformanceExcellence #SuccessMindset #WorkshopGoals #TransformYourTeam

Moving from Overwhelm to Resilience

This February’s focused session dove deeper into feelings of overwhelm and building strategies to boost resilience. When we're stuck in the “neutral zone” - unable to activate resilience and move forward - it can have a serious impact on mental and physical health, productivity, and stress levels. The longer we stay there, the more it can negatively affect our sense of self and work, potentially leading to burnout.

💡 Key Takeaways:

1️⃣ Recognize your capacity for control and choice – Your circle of control is where the magic happens. Expand your circle of influence, but be mindful of the bloated circle of concern. It’s time for some conscious culling.

2️⃣ Re-identify your values – These are your inner armor against stress. Systematically test and reflect on them in real life. Pick your top 5 values and check if you’re spending time and money on what truly matters.

3️⃣ Time management strategy – Reassess how many “gathering places” (unfinished tasks, open tabs, etc.) you have. Limit them to 15 or fewer to regain focus and manage your energy.
Want to move from neutral to thriving? Align your actions with your values and strengths to reduce stress, prioritize better, and do your best work!

Head to the website on link.in for the FREE session summary slides and workbook to beat the o.ver.whelm

#communication #leadership #love #communicationskills #motivation #publicspeaking #socialmedia #relationships #education #success #inspiration #coaching #training #mentalhealth #confidence #empathy #healthyboundaries #bodylanguage #intent #resilience #timemangement #values #changeleader @StarCoach

Moving from Overwhelm to Resilience

This February’s focused session dove deeper into feelings of overwhelm and building strategies to boost resilience. When we're stuck in the “neutral zone” - unable to activate resilience and move forward - it can have a serious impact on mental and physical health, productivity, and stress levels. The longer we stay there, the more it can negatively affect our sense of self and work, potentially leading to burnout.

💡 Key Takeaways:

1️⃣ Recognize your capacity for control and choice – Your circle of control is where the magic happens. Expand your circle of influence, but be mindful of the bloated circle of concern. It’s time for some conscious culling.

2️⃣ Re-identify your values – These are your inner armor against stress. Systematically test and reflect on them in real life. Pick your top 5 values and check if you’re spending time and money on what truly matters.

3️⃣ Time management strategy – Reassess how many “gathering places” (unfinished tasks, open tabs, etc.) you have. Limit them to 15 or fewer to regain focus and manage your energy.
Want to move from neutral to thriving? Align your actions with your values and strengths to reduce stress, prioritize better, and do your best work!

Head to the website on link.in for the FREE session summary slides and workbook to beat the o.ver.whelm

#communication #leadership #love #communicationskills #motivation #publicspeaking #socialmedia #relationships #education #success #inspiration #coaching #training #mentalhealth #confidence #empathy #healthyboundaries #bodylanguage #intent #resilience #timemangement #values #changeleader @StarCoach

Overwhelmed. Come and talk it out. This Thursday 27th February 9:00a-9:30a CST join the FREE Session and tactic-up to push your circle of influence to eclipse your circle of concern. Link to join below Single handedly the most commonly captured word from both teams and partners in Q4 2024 and now Q1 2025 in focus groups, interviews/surveys. Many factors contribute to this feeling of too much to deal with- my role as a coach is to flex in and max out with conscientious, mindful internal reactions to the volume and nature of stimuli from the external environment. @stephencovey -Circle of Influence looks at expanding and focusing our energy on our own circle of influence taking proactive actions in the area that we control, not outside of it in an area we don't influence. Just last week in a leadership workshop looking at overwhelm specificaly and how to manage time, space and our mind we completed an eye opening exercise counting up the number of gathering places where we collect unprocessed information - like an inbox, a digital gathering space, post it, note book, white board etc.. The record response in the group was 94 gathering points with unprocessed information and work to do!!! Another leader from the workshop shared "Just how many places/people we receive information from daily and equally how many places we note/store that information is astounding. That was eye opening and inspired a move towards consolidation”
Questioning and supporting leaders to reexamine what is within their influence is one of the most postive aspects of my work and this simple tactic, not only became a habit due to the emotion of the self discovery as to the source of overwhelm, but the relief it brought,and how emotion pushed the social learning share throughout the team. Really powerful to see happen. | Thursday 9:00a CST | free session | https://lnkd.in/gfim2fXG
#selfdevelopment
#motivationalspeaker
#gratitude
#spamanagement
#hospitality
#selfawareness
#empowerment
#productivity
#leadership
#enlightenment
#motivation
#mindfulness
#growthmindset
#consulting

Overwhelmed. Come and talk it out. This Thursday 27th February 9:00a-9:30a CST join the FREE Session and tactic-up to push your circle of influence to eclipse your circle of concern. Link to join below Single handedly the most commonly captured word from both teams and partners in Q4 2024 and now Q1 2025 in focus groups, interviews/surveys. Many factors contribute to this feeling of too much to deal with- my role as a coach is to flex in and max out with conscientious, mindful internal reactions to the volume and nature of stimuli from the external environment. @stephencovey -Circle of Influence looks at expanding and focusing our energy on our own circle of influence taking proactive actions in the area that we control, not outside of it in an area we don't influence. Just last week in a leadership workshop looking at overwhelm specificaly and how to manage time, space and our mind we completed an eye opening exercise counting up the number of gathering places where we collect unprocessed information - like an inbox, a digital gathering space, post it, note book, white board etc.. The record response in the group was 94 gathering points with unprocessed information and work to do!!! Another leader from the workshop shared "Just how many places/people we receive information from daily and equally how many places we note/store that information is astounding. That was eye opening and inspired a move towards consolidation”
Questioning and supporting leaders to reexamine what is within their influence is one of the most postive aspects of my work and this simple tactic, not only became a habit due to the emotion of the self discovery as to the source of overwhelm, but the relief it brought,and how emotion pushed the social learning share throughout the team. Really powerful to see happen. | Thursday 9:00a CST | free session | https://lnkd.in/gfim2fXG
#selfdevelopment
#motivationalspeaker
#gratitude
#spamanagement
#hospitality
#selfawareness
#empowerment
#productivity
#leadership
#enlightenment
#motivation
#mindfulness
#growthmindset
#consulting

🌟 Ready to elevate your sales and homecare recommendations? Dr. Michela Henke-Cilenti's expert workshops transform service and sales teams, driving success even in times of uncertainy Discover not just best practice strategies but cutting edge research and insights tailored just for your specific challenge. #BusinessGrowth #ExpertWorkshops #TeamSuccess

🌟 Ready to elevate your sales and homecare recommendations? Dr. Michela Henke-Cilenti's expert workshops transform service and sales teams, driving success even in times of uncertainy Discover not just best practice strategies but cutting edge research and insights tailored just for your specific challenge. #BusinessGrowth #ExpertWorkshops #TeamSuccess

Happy Valentine's Day! ❤️ Show your team some love by investing in their development. Build a workshop to strengthen team dynamics and enhance collaboration. SPOILER ALERT: It's actually a self-serving gift. Give yourself a little love. Prep up for uncertainity, confusion, frustration and overwhelm #TeamLove #ValentinesDay #TeamDevelopment
Link in bio! #ValentinesDay #TeamLove #Collaboration #TeamBuilding #InvestInYourTeam #Workshops #Leadership #ProfessionalDevelopment #OfficeCulture #TeamSpirit

Happy Valentine's Day! ❤️ Show your team some love by investing in their development. Build a workshop to strengthen team dynamics and enhance collaboration. SPOILER ALERT: It's actually a self-serving gift. Give yourself a little love. Prep up for uncertainity, confusion, frustration and overwhelm #TeamLove #ValentinesDay #TeamDevelopment
Link in bio! #ValentinesDay #TeamLove #Collaboration #TeamBuilding #InvestInYourTeam #Workshops #Leadership #ProfessionalDevelopment #OfficeCulture #TeamSpirit

🌟 Ready to enhance your teams' leadership skills? Ideation, insightful strategies that align leadership with your business goals and their growth goals! What organizational gaps are disturbing the environment of growth and collaboration? #LeadershipGoals #BusinessGrowth #Collaboration #Success
👉 Check out recs from our partners! Link in bio.

#LeadershipDevelopment #BusinessAlignment #GrowthMindset #Collaboration #LeadershipSkills #SuccessDriven #ProfessionalGrowth #TeamBuilding #Motivation #Inspiration

🌟 Ready to enhance your teams' leadership skills? Ideation, insightful strategies that align leadership with your business goals and their growth goals! What organizational gaps are disturbing the environment of growth and collaboration? #LeadershipGoals #BusinessGrowth #Collaboration #Success
👉 Check out recs from our partners! Link in bio.

#LeadershipDevelopment #BusinessAlignment #GrowthMindset #Collaboration #LeadershipSkills #SuccessDriven #ProfessionalGrowth #TeamBuilding #Motivation #Inspiration

#sales
#closethesale
#theask
#learninganddevelopment
#relationshipselling
#trust

#sales
#closethesale
#theask
#learninganddevelopment
#relationshipselling
#trust

Small things 😂#organizationaldevelopment #leadership #neurodivergent #success #salestraining #englishhumor

Small things 😂#organizationaldevelopment #leadership #neurodivergent #success #salestraining #englishhumor

My kind of selfie. Hot off the press @Botatzis’ The Science of Change 💙 #leadership #organizationdevelopment #innovation #love

My kind of selfie. Hot off the press @Botatzis’ The Science of Change 💙 #leadership #organizationdevelopment #innovation #love

Turn down the volume of the blah blah and the blurb focus more on finding patterns to connect the dots for guests/clients to craft meaningful recommendations. It's not cost/price of a service, experience or product but value that we chase as consumers and service providers, have read of my latest blog talking about a commonly experienced barrier to building interpersonal trust and recommending. Link in the bio!

#sales #executivecoaching @Starcoach #emotionalintelligence #trust #hospitality #hospitalityindustry #serviceexcellence #value

Turn down the volume of the blah blah and the blurb focus more on finding patterns to connect the dots for guests/clients to craft meaningful recommendations. It's not cost/price of a service, experience or product but value that we chase as consumers and service providers, have read of my latest blog talking about a commonly experienced barrier to building interpersonal trust and recommending. Link in the bio!

#sales #executivecoaching @Starcoach #emotionalintelligence #trust #hospitality #hospitalityindustry #serviceexcellence #value

If a service provider doesn't recommend or engage deeply with a guest/client, it is rarely a sign that they don't care or don't believe in the products offered.

Not really listening to understand or not recommending a product/service is a symptom of being overwhelmed.

#Starcoach #emotionalintelligence #entrepreneur #wellbeing #leadership #selfawareness #success #wellness #purpose #positivepsychology #passion
Last month, I delivered a record number of "Recommending and Upselling to Build Better Guest Experience" workshops for clients and their teams, to increase their revenues but most importantly, to reduce the stress felt by the team.

As leaders we sometimes wince as how much is asked of us and in turn the team... but the issue is this, they don't always, instinctively know how to make it make sense to the guest. Our four hour session de-baggages those pressures and looks at how to do that quickly, effortless and reduce the awkwardness and pressure to talk to everyone, focussing on developing quality conversations instead.

Reigniting the passion, the why we love to work with people, the why we joined the industry and reconnecting the right the behaviors that reinforce their core purpose. Communicating from the heart and leaving our sometimes counterintuitive comfort zones, feeds a virtuous cycle of more in and more out to recharge our batteries and avoid burnout.

If a service provider doesn't recommend or engage deeply with a guest/client, it is rarely a sign that they don't care or don't believe in the products offered.

Not really listening to understand or not recommending a product/service is a symptom of being overwhelmed.

#Starcoach #emotionalintelligence #entrepreneur #wellbeing #leadership #selfawareness #success #wellness #purpose #positivepsychology #passion
Last month, I delivered a record number of "Recommending and Upselling to Build Better Guest Experience" workshops for clients and their teams, to increase their revenues but most importantly, to reduce the stress felt by the team.

As leaders we sometimes wince as how much is asked of us and in turn the team... but the issue is this, they don't always, instinctively know how to make it make sense to the guest. Our four hour session de-baggages those pressures and looks at how to do that quickly, effortless and reduce the awkwardness and pressure to talk to everyone, focussing on developing quality conversations instead.

Reigniting the passion, the why we love to work with people, the why we joined the industry and reconnecting the right the behaviors that reinforce their core purpose. Communicating from the heart and leaving our sometimes counterintuitive comfort zones, feeds a virtuous cycle of more in and more out to recharge our batteries and avoid burnout.

Pears for pears - we are uniquely and wonderfully different.....great but with that difference, #trust doesn't always happen by itself but conflict indeed can. Learn how to “catch” and reframe thoughts to choose more productive behaviors in #conflict, super helpful to get cozy giving feedback, difficult conversations and adding #value and opportunity to the #guest and #teamexperience
#leadershipdevelopment #motivation #inspiration #sales #leadership #consulting #executivecoaching #strategy #DISC #productiveconflict #HR

Pears for pears - we are uniquely and wonderfully different.....great but with that difference, #trust doesn't always happen by itself but conflict indeed can. Learn how to “catch” and reframe thoughts to choose more productive behaviors in #conflict, super helpful to get cozy giving feedback, difficult conversations and adding #value and opportunity to the #guest and #teamexperience
#leadershipdevelopment #motivation #inspiration #sales #leadership #consulting #executivecoaching #strategy #DISC #productiveconflict #HR

Meaningful and impactful behaviors seen the VERY NEXT DAY after the retail recommending workshop I delivered last week. Retail is a huge, untapped part of the guests’ results and self care. Don’t shortchange the guest experience. Skill up. And see the results the next day as we practice and hard stuff and get ready for guest and team success. Easy sell with the fabulous @eminenceorganics #spaindustry #spamanager #sales #salestraining #confidence #success

Meaningful and impactful behaviors seen the VERY NEXT DAY after the retail recommending workshop I delivered last week. Retail is a huge, untapped part of the guests’ results and self care. Don’t shortchange the guest experience. Skill up. And see the results the next day as we practice and hard stuff and get ready for guest and team success. Easy sell with the fabulous @eminenceorganics #spaindustry #spamanager #sales #salestraining #confidence #success

POV: Running on Coffee and that Friday Feeling 🤪
#positivity #mindset #leadershipcoaching #goodvibes #friday #business #consultant #training #grateful

POV: Running on Coffee and that Friday Feeling 🤪
#positivity #mindset #leadershipcoaching #goodvibes #friday #business #consultant #training #grateful

Team avoiding recommending to guests? It's hard to ignore much longer. We can't just keep reducing inventory. Homecare is part of the experience 🫣
#spa #hospitality #sales #relationshipselling #motivation

Team avoiding recommending to guests? It's hard to ignore much longer. We can't just keep reducing inventory. Homecare is part of the experience 🫣
#spa #hospitality #sales #relationshipselling #motivation

#memorialdayweekend

#memorialdayweekend

Seeing round the corners. Activating the human instinct of curiosity. Sharpening up those soft skills #recommending #selling #hospitality #inspirationalquotes #leadership

Seeing round the corners. Activating the human instinct of curiosity. Sharpening up those soft skills #recommending #selling #hospitality #inspirationalquotes #leadership

Simplifying a dilemma is not to be encouraged BUT when it guides behaviors around complexity and uncertainty then embrace it! Curiosity is a beautifully valuable trait that authentically empowers to ask insightful questions AND in turn, actively listen to the response. The leaders I have the fortune to work with, who exhibit curiosity regularly, demonstrate a willingness to learn and adapt, showing openness to new perspectives and often conflicting or unpopular information. This curiosity, coupled with a genuine desire for personal growth, fosters an environment where continuous learning and development thrive. Great grid @sethgodin and full blog here https://seths.blog/2024/04/the-grid-of-inquiry/.

#hospitality #spamagazine #spadirector #spaindustry #wellnessexperts #spanews #spaprofessional #inspiration #vision #happy #spaconsultant #spaconsulting consulting #success #entrepreneurlife #successful #successmindset #businesstips #innovation #investinyourself #business #entrepreneurs #leadership #curiosity #VUCA

https://wix.to/GVrqIBM

Simplifying a dilemma is not to be encouraged BUT when it guides behaviors around complexity and uncertainty then embrace it! Curiosity is a beautifully valuable trait that authentically empowers to ask insightful questions AND in turn, actively listen to the response. The leaders I have the fortune to work with, who exhibit curiosity regularly, demonstrate a willingness to learn and adapt, showing openness to new perspectives and often conflicting or unpopular information. This curiosity, coupled with a genuine desire for personal growth, fosters an environment where continuous learning and development thrive. Great grid @sethgodin and full blog here https://seths.blog/2024/04/the-grid-of-inquiry/.

#hospitality #spamagazine #spadirector #spaindustry #wellnessexperts #spanews #spaprofessional #inspiration #vision #happy #spaconsultant #spaconsulting consulting #success #entrepreneurlife #successful #successmindset #businesstips #innovation #investinyourself #business #entrepreneurs #leadership #curiosity #VUCA

https://wix.to/GVrqIBM

No one has ever become poor from giving- Anne Frank. Bag a bargain of exec coaching sessions to realize those dreams or a recommending retail session for your #sales team who are pretending they don’t know how to sell anymore. #ispa2024 #executivecoaching #salescoaching #ispadoyou #spainfluencer #spamanager

No one has ever become poor from giving- Anne Frank. Bag a bargain of exec coaching sessions to realize those dreams or a recommending retail session for your #sales team who are pretending they don’t know how to sell anymore. #ispa2024 #executivecoaching #salescoaching #ispadoyou #spainfluencer #spamanager

Spring into Action! Get a head start on you and quieten down the interfering noise within you and your volatile and forever changing environment! This month only $299- three sessions
#leadership #leader #spaleader #hospitality #guestexperience #teamexperience #selfawareness

Spring into Action! Get a head start on you and quieten down the interfering noise within you and your volatile and forever changing environment! This month only $299- three sessions
#leadership #leader #spaleader #hospitality #guestexperience #teamexperience #selfawareness

Don’t believe the hype. Listen to those beautiful thoughts of yours. They are clean and crisp and all yours #leadership #ai #executivecoaching #growthmindset #technology

Don’t believe the hype. Listen to those beautiful thoughts of yours. They are clean and crisp and all yours #leadership #ai #executivecoaching #growthmindset #technology

Let me take you back to a painful place….😂 that time when you received THAT feedback, what would have made it easier or more impactful? Help me out here 🤪with your thoughts and experiences- it’s so incredibly individual!

#motivation #spa #wellness #wellbeing #hospitality #spamagazine #spadirector
#spaindustry #wellnessexperts #wellnesslifestyle #spanews #spaprofessional #inspiration #vision #happy #success #successful #successmindset #businesstips #innovation #investinyourself #business #drivingrevenue #enhancingguestexperience

Let me take you back to a painful place….😂 that time when you received THAT feedback, what would have made it easier or more impactful? Help me out here 🤪with your thoughts and experiences- it’s so incredibly individual!

#motivation #spa #wellness #wellbeing #hospitality #spamagazine #spadirector
#spaindustry #wellnessexperts #wellnesslifestyle #spanews #spaprofessional #inspiration #vision #happy #success #successful #successmindset #businesstips #innovation #investinyourself #business #drivingrevenue #enhancingguestexperience

A little less task, a little more trust?

A little less task, a little more trust?

Cheers to the Holidays!
#2024 #gratitude

Cheers to the Holidays!
#2024 #gratitude

Talk about how to throw a party! @unionstationstl stunning arrival, a Christmas market, giant nutcrackers, dancing roller skaters, quartets, dancers, and food stations from all over the world. And lovely company. Thank you.

Talk about how to throw a party! @unionstationstl stunning arrival, a Christmas market, giant nutcrackers, dancing roller skaters, quartets, dancers, and food stations from all over the world. And lovely company. Thank you.

Dying to be heard and help people make better decisions? Strategically use your empathy to get to see your client’s perspective without the heavy weight of being overly empathetic and not doing something with that feeling. I put down a few thoughts in this month’s blog. Have a read in bio. Thoughts? #empath #salestips #hospitality #love

Dying to be heard and help people make better decisions? Strategically use your empathy to get to see your client’s perspective without the heavy weight of being overly empathetic and not doing something with that feeling. I put down a few thoughts in this month’s blog. Have a read in bio. Thoughts? #empath #salestips #hospitality #love

Emotions are wonderfully contagious! Connect quicker and use your empathy to get to your guests perspective and work out quickly what the need. Probably quicker than they work it out 🤣 #motivation #inspiration #amazing

Emotions are wonderfully contagious! Connect quicker and use your empathy to get to your guests perspective and work out quickly what the need. Probably quicker than they work it out 🤣 #motivation #inspiration #amazing

"I can't recommend this class more. Professor Henke–Cilenti is an expert and is very compassionate. She has challenged me on a fundamental level, and I will be looking to take any class with her regardless of its required for my degree. I wish that I could have met Professor Henke–Cilenti in person, I would love to attend some seminars. If this is the face of Webster I am very grateful and very appreciative of the professionalism, the expertise and the compassion in helping me grow. I will recommend this class and others like it to my friends, and family"
@Websteruniversity
#leadership #changeleader #innovation #Inspiration

"I can't recommend this class more. Professor Henke–Cilenti is an expert and is very compassionate. She has challenged me on a fundamental level, and I will be looking to take any class with her regardless of its required for my degree. I wish that I could have met Professor Henke–Cilenti in person, I would love to attend some seminars. If this is the face of Webster I am very grateful and very appreciative of the professionalism, the expertise and the compassion in helping me grow. I will recommend this class and others like it to my friends, and family"
@Websteruniversity
#leadership #changeleader #innovation #Inspiration

Engaging your guest with sustainability initiatives on your property feels good! I discovered at @grandcaymanmarriott that each guest is provided and gently encouraged to fill their own personal water jug from the filtered water systems installed on each floor of the property. So clever and engaging as together we reduce the use of both plastic and water. Left feeling more emotionally connected and part of the solution. Click on the bio to read more about engaging with your guest. #inspiring #innovation #sustainability #sustainabletravel

Engaging your guest with sustainability initiatives on your property feels good! I discovered at @grandcaymanmarriott that each guest is provided and gently encouraged to fill their own personal water jug from the filtered water systems installed on each floor of the property. So clever and engaging as together we reduce the use of both plastic and water. Left feeling more emotionally connected and part of the solution. Click on the bio to read more about engaging with your guest. #inspiring #innovation #sustainability #sustainabletravel

We reach high. We go higher. Raising the bar with pre season recommending and service training. Ready! #hospitality #extraordinaryservice #salestraining #spa @botanikaunion @espaskincare

We reach high. We go higher. Raising the bar with pre season recommending and service training. Ready! #hospitality #extraordinaryservice #salestraining #spa @botanikaunion @espaskincare

What a welcome to Cayman! Even driving on the left hand side! Nice touch ❤️

What a welcome to Cayman! Even driving on the left hand side! Nice touch ❤️

Another WOW from @ispadoyou and @petrakolber #grateful #inspiration

Another WOW from @ispadoyou and @petrakolber #grateful #inspiration

Doors of Goop and celeb endorsement closing. Thank you TikTok for the democratization of wellness has brought the human element of recommending back! We see how it works we learn why someone loves it and see who else likes it. Much more intuitive and authentic.⁠
⁠
Click on linkin bio for the full scoop on Goop
⁠
#wellness #recommending #authentic #life #makeup

Doors of Goop and celeb endorsement closing. Thank you TikTok for the democratization of wellness has brought the human element of recommending back! We see how it works we learn why someone loves it and see who else likes it. Much more intuitive and authentic.⁠
⁠
Click on linkin bio for the full scoop on Goop
⁠
#wellness #recommending #authentic #life #makeup

Looking for a line or four corners! Eyes down!

Looking for a line or four corners! Eyes down!

Sadly, Not going to have time to read these titles as I brush up for the Florida Spa Association keynote tomorrow at Ocean Reef Club, Key Largo. Can’t wait to meet the attendees back in person! 🤣
#fsa2022 #leadershipdevelopment #guestexperience #florida #spadirector

Sadly, Not going to have time to read these titles as I brush up for the Florida Spa Association keynote tomorrow at Ocean Reef Club, Key Largo. Can’t wait to meet the attendees back in person! 🤣
#fsa2022 #leadershipdevelopment #guestexperience #florida #spadirector

21 days and counting! Insanely lovely treat to share nuggets of knowledge and best practice to #florida finest #spa #leaders ❤️#fsa2022

21 days and counting! Insanely lovely treat to share nuggets of knowledge and best practice to #florida finest #spa #leaders ❤️#fsa2022

“We must all hang together or most assuredly, we will all hang separately.” Benjamin Franklin

“We must all hang together or most assuredly, we will all hang separately.” Benjamin Franklin

Kindness is our strength. What a gift Leon. Thank you 🙏 @thekindnessguy #gobekind #ispa #ispa2022 #ispadoyou

Kindness is our strength. What a gift Leon. Thank you 🙏 @thekindnessguy #gobekind #ispa #ispa2022 #ispadoyou

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