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Vibrantly sharing the science and know-how psychology of influencing, leading, selling, recommending, and enriching the team and guest experience

I support leaders to get
 

EXTRAORDINARY RESULTS 

Dr. Michela Henke-Cilenti | StarCoach

Dr. Michela Henke Cilenti Recommending and Guest Service Workshop at The Four Seasons, St. Louis

People who partner with me, are elated that together  barriers and obstacles that have got in the way of their growth are eliminated.

 

Self imposed limits, the discomfort around selling and the struggles to leading a team authentically are commonly held issues that are resolved through quick and impactful solutions. 

 

After 35+ years in the service industry, I understand the challenges of motivation, engagement and revenue generation.  Time is always short and team development comes second. Capacity gets reduced, value created becomes hit or miss.  

 

That's where I can backfill skills, not delivered in time (or at all)  and support you and your teams' growth journey to excellence and value creation.

The results felt and seen by my clients include clarity, relief, elation, empowerment and action to increase trust, revenues, guest engagement and much, much more.

Asst. Prof. at Walker School of Business and Technology,  I connect the dots between business best practice and the latest findings and research to create value,  working more efficiently  from the inside out. I prepare extensively for this, making it make sense and be useful, impactful to you and your team. No stone goes unturned as we solve together, business problems and develop the change leader within you

 

 

  • Leadership & Value Creation

  • Emerging Leaders in Hospitality Coaching

  • Suggestive Selling & Recommending Retail 

  • Psychology of Buying Retail & Homecare

  • Trust Building and Culture of Customer Service

  • EX & Team Engagement

  • Intercultural Communication 

  • Organizational Change & Development

  • Any Industry who has to sell or recommend

  • The Service and Hospitality Industry​

  • Spas, Salons, and related operations in the Service Industry

  • Athletic and Fitness clubs and Related Membership Organizations 

  • Gaming and Entertainment Industry 

  • Pet Boarding & Training

  • Finance Industry 

Featured Clients

Follow me @drmichelahc where I post about dilemmas and quirkies as we endeavor to build value, grow trust and purpose 

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