top of page
Fist Bump

I help leaders get


Dr. Michela Henke-Cilenti | StarCoach

Dr. Michela Henke Cilenti Recommending and Guest Service Workshop at The Four Seasons, St. Louis

I support great, passionate work. People become my clients because I understand the challenges faced by talent and leaders in the service industry. Time is short and development comes second.


When you have reached a halt and feel ready to change, I will support you and the team to pull out the stops, by-pass obstacles, refresh courage and confidence to activate your determination to move towards a different future. 


Immediate results include clarity, relief, elation, empowerment and action to increase trust, revenues, guest engagement and much, much more.

Asst. Prof. at Walker School of Business and Technology and Doctor in Management and an MBA, my strength is to connect the dots between business best practice and the latest findings and research to create value,  work simply better from the inside out. I prepare extensively for this, making it make sense and be useful, impactful to you and your team. No stone goes unturned as we solve together, business problems and develop the change leader within you



  • Leadership & Value Creation

  • Emerging Leaders in Hospitality Coaching

  • Suggestive Selling & Recommending Retail 

  • Psychology of High Return Hospitality

  • Trust Building and Culture of Customer Service

  • EX & Team Engagement

  • Intercultural Communication 

  • Organizational Change & Development

  • The Service and Hospitality Industry​

  • Spas, Salons, and related operations in the Service Industry

  • Athletic and Fitness clubs and Related Membership Organizations 

  • Gaming and Entertainment Industry 

  • Sales Teams across Industry 

  • Pet Care

  • Cosmetics and Skincare

Featured Clients

Follow me @drmichelahc where I post about dilemmas and quirkies as we endeavor to build value, grow trust and purpose 

  • Facebook
  • Twitter
  • Pinterest
  • LinkedIn
  • Instagram
Contact Me

Let's Work Together

Got a question or need more information?
Complete the form below, and I will be in touch!

Thanks! Message sent.

bottom of page