Ultra-Luxury Customer Service Consulting, Training, eLearning & Transformation?
We are a bespoke consultancy that strategically adapts and responds to the needs of both small and Fortune 500 companies alike, to increase revenues, guest engagement and build intrinsic (generated and motivated from the inside of a person) selling skills.
We love the work we do and our clients tell us that we are the missing piece that taps into the collective brilliance of your talented leaders and team.
Our clients appreciate that we ‘get it’ quickly, that we take the time to understand exactly what they want, adjusting our work to fit their customer service and leadership needs, and that we deliver high quality work every time.
These timely interventions and trainings not only produce organic, aggressive retail and revenue growth, but most importantly exceptional service which is the first indicator of behavioral change.
We truly understand how to drive change that sticks and reduce barriers to non-selling, unproductive habits.
Industries of Particular Focus & Interest
The Hospitality Industry
Spas, Salons, and related operators in the Service Industry
Athletic and Fitness clubs and related membership organizations
Gaming and Entertainment Industry
Sales Teams across industry
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