Dr. Michela Henke-Cilenti
Motivational Sales Accelerator Keynote Speaker - Removing the Barriers for Non-Sellers to Sell, Recommend & Upsell
Recommending, Retailing & Up-Selling for Team Who Don't Want to Sell
Team struggling to upsell and recommend products and retail to your guests and clients?
Motivate your team with this on-site workshop which unpacks the real reasons behind sales hesitation and provides practical, real-world strategies to overcome the blocks and barriers. Attendees will learn how to reframe "selling" as "serving," build trust faster, and guide conversations that inspire clients to take action—whether that’s signing up for a membership, committing to personal training, or upgrading their wellness or culinary journey with enhancements and retail home care.
Inspires the team to recognize their emotional intelligence to feel more confident engaging with the guest authentically and deeper, anticipate their guests’ needs, and if it makes sense to the guest for the absolute deepest experience that is a retained and engaged client
Expect a fast-paced, tech-enhanced learning experience filled with real-time interaction, collaborative activities, and plenty of opportunities for Q&A. Participants will walk away with fresh perspectives, powerful communication tools, and a renewed sense of confidence to make meaningful impact—and drive results—for both their clients and their club. The return on this session (ROI) can be seen immediately in employee and guest satisfaction scores and enhancement and retail revenues.
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"Retail and upselling are the pieces that glue exceptional service and the guest experience together"
Will the Team Love it?
In the workshop "Recommending, Upselling & Enriching the Guest/Customer Experience" learners recognize that their emotional intelligence is more important to performance than their abilities and technical skills combined.
This powerful, blended workshop activates learning that isolates and challenges held by each service provider.
Every session starts uniquely with a laser focus on accelerating personal development, learning to positively manage their emotions and read the emotions, needs and behaviors of others their team and guests.
Through high energy activities, videos, group discussions and role plays service providers learn how to flex their communication skills that will help them connect deeply and recommend in all types of conversations, whether communicating face to face, by phone, or remotely.
Our purpose is to support hospitality professionals reconnect with their greater purpose and their experience at work. Research systematically indicates that a deep understanding of their purpose is profoundly connected to the creation of extraordinary guest experiences from which increased revenues follow.
Who Should Take this Course?
Entry level and advanced service professionals, providers and leaders in the service and hospitality industry wishing to increase to communicate clearly and effectively with others to optimize and maximize the guest experience. This course is designed to teach participants ways to increase their communication, recommending, persuading and selling effectiveness with their clients, teams, in meetings and in individual discussions with peers, managers, guests and customers. This workshop will spike your guest and employee surveys and revenues, so if you have targets to reach this will work towards bridging those gaps, quickly.
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