Recommending, Upselling & Enrich the CX

Service Description

There's no better way to train your team than with your very own customized workshop. Original content and powerful learning experiences with oddles of opportunities to practice and interact to drive observable and measurable changes in behavior. The ROI after training averages 400% by month end. It's wind in your sails, it's powerful and set up around your team and your schedule. Included in a training is unlimited support and coaching to ensure the customer engagement and exceptional service continues outside of the training session. The goal of this training is to: get comfortable and confident in yourself in order to integrate retail and up-selling solutions for your clients. Deep guest experiences follow and rejuvenated team purpose. The core competencies covered in this training include: - Self-awareness, faulty biases, and beliefs - Perspective-taking and empathy - Rapport and trust - Anticipating and identifying guests' needs - Integrating solutions seamlessly - Getting comfortable with closing At the end of the course, participants receive a Certificate of Completion and Achievement. Easy to set up - Just ping me a note to chat or call to pencil in a date and start shaping the program just for you and the team